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Nishiyama Seimen Co., Ltd. (hereafter referred to as This company) understands that the information provided by customers and affiliates to differentiate between individuals (hereafter referred to as Personal Information) is privileged and that the protection of such in a highly advanced telecommunication society is of utmost importance. We believe it is our social responsibility to properly handle Personal Information, and promise to do our best to protect the Personal Information of our customers and affiliates based on the following items. We have defined clear guidelines regarding the management of the large quantities of Personal Information we handle with due consideration to the peculiarity of the mail-order business we operate.

Privacy Policy Concerning the Handling of Personal Information

Personal information provided to our company will be handled in the following manner.

1. Collection and Purpose of Use of Personal Information

Any personal information collected by our company will only be used for the following (1) business and (2) and as necessary for achieving the purpose of use. As for personal information and shipping addresses provided in writing by and concerning any customer, the purpose of use will be disclosed prior to gathering said information (excluding circumstances deemed un-necessary by law). Any personal information collected by alternative methods, public information, or information collected through third parties shall also be used for (1) business and (2) and as necessary for achieving the purpose of use.

1. (1) Within the business scope of our company
   1. (a)Manufacturing and sales of noodles, Chinese wraps, and deli foods
   2. (b) Manufacturing and sales of various soups for noodles, and deli foods
   3. (c) Online and catalog sales, and direct mail
   4. (d) Business concerning cooking advisory and opening of restaurants
   5. (e) Business related to opening booths at the Hokkaido Food Fair
   6. (f) Any other business related to previously mentioned items
2. (2)Purpose of Use
   1. (a) For shipping items that have been ordered by the customer
   2. (b) For the purpose of mailing catalogs or providing information on merchandise via direct mail
   3. (c) For the purpose of customer service pertaining to inquiries about merchandise, after service, returns, or other information related to purchased merchandise
   4. (d) For the purpose of sending online magazines and catalogs
   5. (e) For the purpose of conducting credit checks and credit management in relation to payments made via credit cards
   6. (f) Any other business related to previously mentioned items

2.Commissioned Work

To ensure business runs smoothly, our company may commission work to third parties as deemed necessary. In such cases, we supervise the handling of personal information provided by our customers to ensure it is protected and handled appropriately.

3.Provision of Information to Third Parties

Our company does not provide personal information with third parties except for the following reasons:

1. (1) The customer has given consent
2. (2) We are legally required by law to disclose or share information
3. (3) In cases when a person’s life or physical safety is at stake, and there is difficulty obtaining consent from the customer
4. (4) In cases related to the maintenance of public sanitation, and circumstances necessary for the protection and healthy development of children and there is difficulty obtaining consent from the customer
5. (5) In cases where cooperation is required for achieving official business tasks related to the government or regional public corporations, obtaining consent from the customer may hinder the execution of such business tasks.

In the event that the customer requests that we no longer share information with third parties, we will suspend sharing within a reasonable range and time frame. However, we may be unable to accommodate such requests with regard to legal obligation.

4.Concerning Shared Customer Information

Our company will share personal information with the Postal Service as follows:

[Customer Information Shared with the Postal Service]

Name, address, phone number, and inventory of items that were ordered through “Furusato Kozutsumi.”

[ Range of Shared Users]

Japan Post Network Co., Ltd.

[Purpose of Use by Shared Users]

For the delivery of purchased merchandise.

[ Administration Responsible for Above Mentioned Customer Information]

Japan Post Network Co., Ltd.

5.Disclosure of Personal Information

Any personal information we obtain and hold will be disclosed to persons upon request only after the person requesting disclosure has provided proper ID as the individual, or designated proxy of the individual within a reasonable range and time frame.
In some cases requests for disclosure may be refused in accordance with laws and ordinances.

6.Corrections to Personal Information

Corrections to personal information obtained by our customers, such as changes, additions, or deletion, will be made only upon request by the individual after we have properly identified the individual or the designated proxy within a reasonable range and time frame, and if indeed there is a discrepancy between the provided information and what is actually true. In some cases requests for disclosure may be refused in accordance with laws and ordinances.

7.Suspension and Deletion of Shared Use of Personal Information

If the customer requests that we no longer use or share their personal information, or if the customer wishes to have all personal information deleted, we will cease to share information or delete provided information after properly identifying that the request is indeed made by the customer or designated proxy within a reasonable range and time frame.
The customer understands that if this request is honored and personal information which was provided is partially or totally deleted or use of information is suspended, that services provided up to this date will no longer be available to the customer.
In some cases such requests may be refused in accordance with laws and ordinances.

8.Inquiries Regarding Personal Information, and How to File a Complaint

Please direct all inquiries or complaints to the Personal Information Consultant Counter. Business hours are from Monday through Saturday, between 9:00 AM and 5:00 PM. In some cases you may be required to fill out a form designated by our company. Please understand that any requests, inquiries, or complaints made outside this method may not receive a response.